Warranty Policy

1.Refund Policy

30-Day No-Hassle Returns:
We accept product returns within 30 days after order shipment through the platform.

2. Return Shipping
We want you to try our award-winning Seedpace Interactive Player to ensure you like it. You can set it up, listen to stories, and interact with it. If you don't like it, we will send you a prepaid label via email to return the product for a refund.

Please note, returns are only accepted if the item is unused and in original packaging and contents. We currently do not offer exchanges. Shipping costs are non-refundable.

 

3.Initiating a Return
Ensure your return meets the above conditions. To start the process, contact our customer service team:

• If purchased from a third-party website (such as Amazon), follow their return procedures.
• You can also contact us directly for assistance.

 

4. Refund Processing
Once your return arrives at our warehouse, we will inspect it within 7 business days. If it qualifies for a refund, the amount will be returned to your original payment method.

 

5. Shipping Issues

• Delayed Shipping: If your order hasn't shipped after 2 business days with no notification, email us. We will address the delay and confirm delivery.
• Lost Package: If you haven't received a package but the carrier shows it as delivered, contact us promptly with relevant details so we can investigate and decide whether to resend.

 

6. Return Address
Please contact support@seedpace.com; our customer service will provide the address for return.

 

Disclaimer
Misuse or fraudulent orders will result in the loss of refund rights. Policies are subject to change; please check the latest on our website.